Frequently asked questions

Understand AI visibility and how Pallix works.

Get clear answers about AI visibility, AI search monitoring, citations, market coverage, the free audit, self-serve trial, pricing and what the Pallix dashboard actually does.

24 answers5 topics
02

How AI visibility monitoring works

What does Pallix measure?

Pallix measures visibility, recommendation position, share of voice, sentiment, competitor presence and the sources cited across buyer-intent prompts. It also highlights source gaps, market signals and prioritized fixes.

What is AI search monitoring?

AI search monitoring tracks how a brand appears when customers use AI engines to discover, compare and research products or services. Pallix monitors relevant prompts over time so teams can identify changes in visibility, competitors and citations.

How does Pallix track AI brand visibility?

Pallix tracks brand mentions, recommendation position, competitor presence, citations and other visibility signals across relevant buyer-intent prompts and AI surfaces. Results can be monitored by query, topic, geography and platform.

Which AI engines does Pallix track?

The paid workspace tracks ChatGPT, Perplexity, Google AI Overviews, Gemini and Copilot. The free audit uses three AI surfaces to produce a faster one-time diagnosis.

How are prompts selected?

Prompts are built around the brand, category, market and buyer journey. They include discovery, comparison, feature, review and brand-seeking questions rather than a generic fixed keyword list.

What is citation intelligence?

Citation intelligence shows the domains, URLs, publishers, communities and marketplaces AI engines use to support their answers. It helps teams understand why competitors are winning and which sources may be worth influencing.

What are prioritized fixes?

Pallix converts observed gaps into ranked actions across content, authority, technical readiness and market presence. Each fix is tied to the evidence that caused it, so the team can understand why it matters.

03

AI visibility across markets and countries

Can Pallix monitor different countries?

Yes. Choose the country or market you want to measure. Pallix runs market-aware prompts using the language, phrasing and source ecosystem relevant to that audience.

Why does market selection matter?

AI answers can change by country because buyers use different language, competitors, publishers, communities and marketplaces. A result measured in one geography may not represent what customers see elsewhere.

Does Pallix support local-language prompts?

Pallix can incorporate the language and buyer phrasing relevant to the selected market. Exact coverage depends on the category and setup, and can be reviewed during onboarding or a guided demo.

Which categories does Pallix support?

Pallix supports categories where buyer questions, competitors and recommendation sources can be mapped clearly. The onboarding flow identifies the relevant category and surfaces; teams with specialized needs can review them in a demo.

04

AI visibility audit and free trial

What does the free audit include?

The no-signup audit is a one-time diagnosis across real buyer-intent prompts. It shows visibility, important missed prompts, leading competitors, citation gaps and initial actions.

How is the 14-day trial different from the audit?

The audit is a one-time report. The trial creates a real workspace with 20 active prompts refreshed daily across all five AI surfaces, so you can experience recurring monitoring and the wider dashboard.

Do I need a demo to start the trial?

No. The 14-day trial is self-serve and requires no sales call. A guided demo is available if you want help choosing prompts, competitors or rollout scope.

What happens when the trial ends?

Choose Starter or Growth to continue monitoring the same workspace. The plan determines prompt volume, refresh cadence, competitor depth and the intelligence modules included.

05

Pricing, plans and support

How is Pallix priced?

Plans are priced per brand with unlimited seats. They differ by prompt volume, refresh cadence, competitor depth and intelligence modules. See plans and pricing for the current details.

Which plan should I choose?

Starter is for focused recurring visibility tracking. Growth adds daily refreshes, five AI surfaces, Editorial Intelligence and Reddit signals. Agency / Enterprise supports multi-brand, white-label and custom rollout needs.

Do I need technical knowledge?

No. Pallix is designed for marketing, growth, content, PR and leadership teams. Technical findings are translated into clear business impact and next actions.

How do I get help?

Use the Help centre for common paths or email akash@pallix.in with your work email, brand or workspace name, the relevant link and a short description of what is blocked.

Still deciding?

See your AI visibility for yourself.

Start with a free AI visibility audit to understand how your brand appears across AI-generated answers, or explore the complete Pallix workflow for 14 days.